The Joint Admissions and Matriculation Board (JAMB) has advised candidates who have submitted complaints through its online support platform to check their existing tickets instead of filing new ones.
The board gave the guidance on Thursday in an edition of its “JAMB Explained” series, outlining how candidates can retrieve complaints already submitted through the support portal.
Candidates are required to visit support.jamb.gov.ng, select “Ticket/Support” and choose “Access Existing Ticket.”
They will then need to enter the email address linked to their JAMB e-Facility profile along with any ticket ID associated with the complaint.
After submitting the details, the existing ticket will appear on the platform. Candidates can open it by clicking the ticket ID displayed in blue.
The guidance is aimed at candidates who have already raised complaints and want to follow up on them without submitting another ticket for the same issue.
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